--- description: Få detaljerad information om Tidio, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tidio: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Program för kundnöjdhet](/directory/30541/customer-satisfaction/software) > [Tidio](/software/144040/tidio-chat) # Tidio Canonical: https://www.capterra.se/software/144040/tidio-chat Page: 1 / 25\ Nästa: [Next page](https://www.capterra.se/software/144040/tidio-chat?page=2) > Tidio är en kundserviceplattform som gör att du kan erbjuda utmärkt kundtjänst och generera försäljning med livechatt och chattrobotar. > > Verdict: Rated **4.7/5** by 590 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Tidio? Tidio utformades och byggdes för småföretag som vill ha all sin kommunikation på ett och samma ställe och automatisera en del av samtalen. Plattformen används för närvarande på över 300 000 hemsidor över hela världen. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.7/5** | 590 Recensioner | | Enkel användning | 4.7/5 | Based on overall reviews | | Kundtjänst | 4.6/5 | Based on overall reviews | | Valuta för pengarna | 4.5/5 | Based on overall reviews | | Funktioner | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Tidio - **Location**: London, Storbritannien - **Founded**: 2013 ## Commercial Context - **Startpris**: 0,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, brasiliansk portugisiska, danska, engelska, europeisk portugisiska, franska, hebreiska, hindi, italienska, japanska, kinesiska, koreanska, nederländska, polska, portugisiska, rumänska, ryska, spanska, svenska, traditionell kinesiska, turkiska, tyska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belgien, Belize and 202 more ## Funktioner - AI / maskininlärning - Anpassningsbar branding - Anpassningsbara formulär - Anpassningsbara mallar - Automatiserad routing - Automatisk respons - CRM - Chatbot - Chatt och meddelanden - Data Import/Export - Datasäkerhet - Datavisualisering - E-posthantering - Engagemangsspårning - Feedback-hantering - Flera kommunikationskanaler - Flerkanalig datainsamling - Flerspråkig - Hantering av säljaktivitet - Hantering av undersökning / omröstning - Inkorghantering - Interaktionsspårning - Kontaktledning - Konversationsintelligens - Kundchatt i realtid - Kunddatabas - Kundhistorik - Kundtjänst - Kundupplevelseshantering - Kunskapsbashantering - Lead-hantering - Lead-kvalificering - Livechatt - Mobilåtkomst - Naturlig språkbehandling - Offline-formulär - Prioritering - Proaktiv chatt - Problemspårning - Process / arbetsflödesautomatisering - Sentimentanalys - Språkavkänning - Task Automation - Transkript/chatthistorik - Undersökningar och feedback - Undersökningsstruktur CSAT - Undersökningsstruktur NPS - Visuell analys - Överföringar / dirigering - Övervakning av klagomål ... and 29 more features ## Integrations (45 total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram ... and 30 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - 24/7 (Live-support) - Chatt ## Category - [Program för kundnöjdhet](https://www.capterra.se/directory/30541/customer-satisfaction/software) ## Relaterade kategorier - [Program för kundnöjdhet](https://www.capterra.se/directory/30541/customer-satisfaction/software) - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) - [Säljverktyg](https://www.capterra.se/directory/12/sales-force-automation/software) - [Program för artificiell intelligens (AI)](https://www.capterra.se/directory/30938/artificial-intelligence/software) - [Programvara för kundtjänst](https://www.capterra.se/directory/32315/customer-support/software) ## Alternativ 1. 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[Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Recensioner ### "Powerful tool for sales and service" — 5.0/5 > **Guillermo** | *26 maj 2025* | Förnybara energikällor och miljö | Recommendation rating: 10.0/10 > > **Fördelar**: Easy to use, simple to install, friendly app and interfase, the new Lyro works very well and the training is simple enough to get on production very fast, even while you are still training the agent to give more and better answers > > **Nackdelar**: Whish the trial period was a little longer, it takes a few days to get a handle of the configurations, not enough time to evaluate results in production > > The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed). Still working around the clock to test the configuration in my site ----- ### "Automation all in one place, For Marketing Guys, Who doesn't Know Code" — 5.0/5 > **CESAR ALBERTO** | *30 juni 2025* | Bil | Recommendation rating: 10.0/10 > > **Fördelar**: What I liked the most of Tidio is it's Flexibility and intuitive website that allows you to automation all in one place, for example with an eassy flow I create, I automate, My whatsapp business, Instagram and Facebook's buisines, All in one place, The best part without knowing code > > **Nackdelar**: The lack of more automatization opcions in Whatsapp, Specially the lack of LYRO AI AGENT in whatsapp, because in Mexico most of my clients use Whatsapp more than the widget on the website, And for my buyer persona it's critical to have more automatation options in whatsapp both in Flows, like with the Integratio of LYRO IA AGENT on whatsapp. > > I really like, even though the details I mention before, for normal use, between basic and intermate automation, Tidio really make it very well specially in the simplicity, intuitive and easy to use without code, because for a marketing guy who doesn't know code, but want to automate it's social media, Tidio is the right tool to use. ----- ### "Lied to my face" — 1.0/5 > **Calvin** | *4 november 2025* | Marknadsföring och reklam | Recommendation rating: 0.0/10 > > **Fördelar**: Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly. > > **Nackdelar**: Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience. > > My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future. ----- ### "Useful chat tool for customer support" — 5.0/5 > **Roger** | *18 januari 2026* | Marknadsföring och reklam | Recommendation rating: 7.0/10 > > **Fördelar**: I like how it combines message and email in one platform. The features are useful for customer communication and security feels solid. > > **Nackdelar**: There is a learning curve and some advanced features are only available in paid plans. It tooks quite a long time to understand it\! > > Overall my experience is good. It offers good value for money and works well for customer support and chat automation. ----- ### "TIDIO automation for those who Don't know Code, Specially for the Marketing Guys" — 5.0/5 > **LUIS RODRIGO** | *3 juni 2025* | Bil | Recommendation rating: 9.0/10 > > **Fördelar**: What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and It's really intuitive to use, Speciallly the Flows, This is a little bit more than n8n, but it's worth it, I Really like the easy to use even when you didn't Know Code, It's perfect for Us that we are Marketing Guys > > **Nackdelar**: I think the least stuff that I like, maybe is that a little complicate to match information using a website, For example in my website couldn't match the subcategory of products, but yes for the landing page and contact, So I have to put the information even more manual, And maybe I will say especially the lack of integration of AI AGENT on whatsapp, that I think is crucial beacause In Mexico, We use whatsapp a lot instead of a Live Chat. > > In general is really intuitive and easy to use even if you don't know code, this is so important for marketing guys like Me, who don't want to complicate a lot of the stuff, the Flows is a really strong option to automate the process in your buissnes and for my Experience using it to automate process, Is really handy and useful, I think to only cons is the lack of AI agent on whatsapp that's a really shame, beacuase my clients use more whatsapp than livechat ----- Page: 1 / 25\ Nästa: [Next page](https://www.capterra.se/software/144040/tidio-chat?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/144040/tidio-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data